Contact Support

Regular application/technical support is available Monday through Friday, 6:00 a.m. to 6:00 p.m. (MST) and is covered by your standard service agreement.
Phone: (406) 255-9500  |  Fax: (406) 255-9595

After hours support is a 24-hour service available every night and weekend, with the exception of Dec. 25 (Christmas Day) and Jan. 1 (New Year’s Day). After hours service is NOT covered by your standard CU service agreement. Calls are billed at after hours support rates for a minimum of one hour, and those exceeding one hour are billed in 15 minute increments.
Phone: (406) 657-9293

Log a Trouble Ticket
Email: helpdesk@cu.net, with the subject line: Open Call
Enter the description of the problem in the message area.
Click here to view your open and closed tickets (login required)

Trouble Ticket Status Inquiry
Email: helpdesk@cu.net, with the subject line: Call Status (#####)
Where ##### is the ticket number 
No information is necessary in the message area 

Application Support
Support for all data fixes and TIMS Software issues EXCEPT Diver or Crystal
Email: helpdesk@cu.net, with the subject line: Open Proc
Fax: (406) 255-9640 

Technical Support
Support for all hardware, imaging and networking issues
Email: helpdesk@cu.net, with subject line: Open Tech
Fax: (406) 255-9583 

Diver and Crystal Support
Hours available: 8:00 a.m. to 5:00 p.m. (MST)
Email: helpdesk@cu.net, with subject line: Open Diver
Fax: (406) 255-9583 

Data Services
Hours available: 8:00 a.m. to 5:00 p.m. (MST)
Contact Application Support to request a data fix and for acquisitions from a TIMS system
Contact Project Management for acquisitions from a non-TIMS system 
Email: helpdesk@cu.net, with subject line: Open Proc 
Fax: (406) 255-9583 

Suggestions and Estimates
Software suggestions pages are accessible from the Version 3.X and Version 4.X customer Resource Area while logged in.

Contact: Lisa Kelly
Email: lisak@cu.net